School transport cuts causing 'distress and upheaval'
Some pupils are eligible for free transport to and from school.
Will, who has autism and hates loud noise, was expected to walk a mile down a partly unlit route and take a bus and train to school, after his local council stopped funding a taxi for him.
Will tried it but soon became very distressed - so his mother had to drive him to and from school.
This was among 261 complaints about school transport decisions to England's local government ombudsman in 2015-16.
The figure is a marked increase, says the ombudsman, Michael King.
His report also says that complaints about school transport are more likely to be upheld than other complaints - 57% in the six months to last September, compared with 53% overall.
"When it comes to school transport... councils must ensure decisions are made fairly, legally and transparently," said Mr King.